RETURNS & EXCHANGES
JEANSWEST’S RETURNS POLICY
Please note: We do not provide change of mind refunds on sale items. Sale items are only able to be returned into a store for an exchange only. To find your closest store, please visit our Store Locator.
Jeanswest will happily accept full price returns within the 21 day period if proof of purchase is provided. Products must be returned unworn and with original tags attached. Your rights regarding faulty products are protected by the Australian Consumer Law.
If your purchase was made online it may be returned back to online or to your closest Jeanswest store. If your purchase was made in store, it must be returned back to your closest Jeanswest store.
If a purchase was made on Afterpay, and you wish to exchange your item, return it to a Jeanswest store with proof of purchase and request assistance from the staff in store.
For our customers in Australia and New Zealand the easiest, and likely fastest, option may be to visit one of our many stores to return your item. We will happily exchange or refund full price items within 21 days if proof of purchase is provided. Please note sale items will only be exchanged, not refunded.
Please be sure to bring your online Tax Invoice which was emailed to you at the time of purchase; this is Jeanswest’s Proof of Purchase and must be provided. Find your nearest store on our Store Locator
Jeanswest has partnered with Australia Post to take away the hassle of online returns. We do not accept returns on sale items. Sale items are only able to be returned into a store for an exchange only. To find your closest store, please visit our Store Locator.
Restrictions apply. Courier pickup not available across all locations. Customers are responsible for return postage fees via Australia Post.STEP 1
Visit the Australia Post Returns page enter the email address used to place your order and complete the fields to submit your return. Once submitted, you’ll be emailed your unique barcode.
STEP 2
Print your label at home and lodge your return in a Street Posting box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you. Choose to drop your return at any Post Office, Street Posting Box, or selected retailers including supermarkets and pharmacies.
STEP 3
You’ll be emailed tracking details so you can check on the progress of your return back to our warehouse.
Due to the delivery time it takes to receive and process your item, Jeanswest is unable to provide exchanges via our online store. We recommend that you simply repurchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund. Please note we are unable to refund sale items, see your closest store for an exchange.
Please feel free to head to your nearest store so one of our in-store staff members can assess your item/s. All you'll need to do is make sure that you have your original in-store receipt or online order confirmation handy so that the team can pull up all the information that they need.
Please note, items will only be covered if it was faulty at the time of purchase and reported to us within 21 days, or is found to be faulty due to manufacturing defects. Unfortunately, wear and tear from regular use, and damage resulting from misuse, accidents, alterations or unauthorized repairs will not be covered.
Need further assistance? Yell out! Contact our support team on email at support@jeanswest.com.au
Our team is available Monday - Friday: 8.30am - 5pm AEST (NZ: Monday - Friday: 10.30am - 7pm) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.