RETURNS & EXCHANGES

JEANSWEST’S CLEARANCE RETURNS POLICY

For purchases made in store or online during the Clearance Sale, refunds & exchanges are permitted on damaged or faulty goods only, in accordance with your statutory rights. To find your closest store, please visit our Store Locator.

If your purchase was made online, damaged or faulty goods only, may be returned back to online or to your closest Jeanswest store. To return damaged or faulty goods via online, please reach out to our customer support team at support@jeanswest.com.au and they will guide you through the process.

Please feel free to head to your nearest store so one of our in-store staff members can assess your item/s. All you'll need to do is make sure that you have your original in-store receipt or online order confirmation handy so that the team can pull up all the information that they need.

Please note, items will only be covered if it was faulty at the time of purchase and reported to us within 21 days, or is found to be faulty due to manufacturing defects. Unfortunately, wear and tear from regular use, and damage resulting from misuse, accidents, alterations or unauthorized repairs will not be covered.

Need further assistance? Yell out! Contact our support team on email at support@jeanswest.com.au

Our team is available Monday - Friday: 8.30am - 5pm AEST (NZ: Monday - Friday: 10.30am - 7pm) except on Public Holidays. Northern hemisphere friends, since your daytime is our night-time, and we’re likely to be sleeping, email may be the best option to get in touch and we’ll respond to your email as soon as possible.